Return Policy

At Jewelrysclub, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations or may not be the perfect fit for you. In such cases, we offer a hassle-free return policy to ensure your satisfaction. Kindly be aware that the item must be unused, in its original packaging, and in the same condition that you received it. Additionally, personalized or custom-made items are not eligible for return. Please note that the customer is responsible for all shipping charges associated with the return.

We do not offer cash refunds for returned items. Instead, we provide the option to order an alternative product of your choice. Additionally, we will provide you with a voucher that is valid for 15 days, which can be used towards the purchase of the alternative product.

Here's how our return process works:

  1. Contact our customer support team within a day of receiving your order to initiate the return process. You can reach us via email or phone, and our friendly team will guide you through the necessary steps.
  2. Provide us with the details of the item you wish to return, including the order number, product name, and reason for return. This information will help us process your return quickly and efficiently.
  3. Once your return request is approved, we will provide you with a return shipping label. Please ensure that the item is securely packaged and the return label is affixed to the package.
  4. Ship the item back to us using a reliable shipping method. We recommend using a trackable shipping service to ensure that the item reaches us safely.
  5. Once we receive the returned item, our quality control team will inspect it to ensure that it is in its original condition and meets our return policy criteria.
  6. Upon successful inspection, we will issue you a voucher via email, which can be used to order an alternative product from our store. The voucher will be valid for 15 days from the date of issue.
  7. You can browse our wide range of products and select the alternative item you wish to order. Simply apply the voucher code at the checkout to redeem the value of the voucher.

Please note that the voucher cannot be redeemed for cash and is non-transferable. It can only be used towards the purchase of an alternative product from our store.

If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer support team. We are here to help and ensure that you have a positive shopping experience with jewelrysclub.